Anyone who has worked in the customer service industry of any kind surely understands there are isolated cases of poor treatment of customers no matter who/what/when/where you look. It’s always somewhat comical though to hear the worst cases such as this one. Long story short – a customer is calling in to their internet provider to try and cancel their service. What happens next is nothing short of awkward, exhausting, and blatantly disrespectful to the customer.
Horror stories like these if nothing else serve as a gentle reminder to us all to continue to firmly place customer service excellence in our DNA and make sure that everyone from the CEO to the support staff understands what these types of negative interaction do to tarnish a brand.
Til Next Time,
Michael